Customer Service Executive
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Normal Hours: Monday to Friday, 9am to 6pm, with a one-hour unpaid lunch break. Flexibility may be required at times.
Role Overview Our client is seeking a Customer Service Executive to join their team in North Dublin. This exciting role is ideal for an ambitious professional looking for a new challenge and to be part of a hardworking, collaborative team. The position offers excellent opportunities for career development and progression.
Main Duties and Responsibilities:
- Issue customer quotations and convert them into bookings.
- Manage key customer accounts, focusing on KPIs and performance reporting.
- Develop and maintain relationships with existing and new customers to ensure retention and growth.
- Proactively liaise with customers, suppliers, and partners to deliver high-quality service in a professional manner.
- Liaise with customs and regulatory bodies when needed.
- Apply customer rates, manage supplier charges, and handle invoicing.
- Support colleagues in other departments both nationally and internationally.
- Prioritise tasks flexibly to meet deadlines and achieve business goals.
- Handle general customs processes, including export/import declarations and ACP processes.
- Perform other ad-hoc office and administrative duties as required.
Required Skills and Experience:
- Experience in a similar environment, preferably in a customer-facing role.
- Strong attention to detail and accuracy.
- Self-motivated with excellent communication skills/ good telephone skills and the ability to work both independently and as part of a team.
- Experience in road freight and customs is an advantage.
- Ability to work under pressure and meet deadlines.
- Proficient in Microsoft Office.
What Our Client Offers:
- Career development opportunities
- Five weeks of annual leave
- Pension scheme
- Service awards and benefits
- Competitive salary
- Bonus scheme
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