Assistant Manager

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Job description

Assistant Manager

Join our clients team as an Assistant Manager and play a crucial role in delivering exceptional customer service and ensuring smooth shop operations. You will lead and manage a dedicated team, focusing on daily operations and maintaining compliance with company protocols. This role focuses on providing the best possible service to customers while nurturing a healthy working environment where all are welcome.

Responsibilities

  • Lead and motivate your team to deliver top-notch customer service and maintain operational excellence.
  • Promote and embody company values, serving as an ambassador for our brand and championing company culture.
  • Oversee daily shop operations, directing employee tasks, managing workflows, and maintaining high standards during opening and closing.
  • Handle customer feedback, addressing complaints, and ensuring issues are resolved promptly and effectively.
  • Implement business strategies by assigning roles and tasks, managing stock, budgets, and profit & loss to meet organizational goals.
  • Ensure compliance with health and safety regulations and legal policies, including HACCP protocols.
  • Monitor and analyze sales performance, track staff performance, and provide necessary feedback and training.
  • Maintain accurate timekeeping and personnel records, and manage shop finances with prompt bookkeeping.
  • Plan and manage staff rosters, ensuring adequate coverage and efficient scheduling for the shop.
  • Maintain effective communication with team members and senior management, fostering a positive work environment.

Skills and Qualifications

  • Minimum of 5 years\’ experience managing teams of 10 or more people.
  • Confident leadership skills to motivate and challenge others to deliver excellence.
  • Strong commercial acumen with a proven track record in driving operational standards across the shop.
  • Previous experience in rota planning and managing yearly projected requirements.
  • Excellent team-building and leadership skills with a focus on delivering exceptional customer service.
  • Ability to make independent decisions in a busy, customer-focused environment.
  • Experience with understanding and creating planograms.
  • Strong communication, interpersonal, and leadership skills for effective interaction across departments.
  • Detail-oriented and well-organized, with the ability to adhere to deadlines and handle conflict resolution.
  • Proven success in working with all levels of management and motivating team members.

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