Assistant Manager
Apply nowJob description
We are searching for an Assistant Manager and play a crucial role in delivering exceptional customer service and ensuring smooth shop operations. You will lead and manage a dedicated team, focusing on daily operations and supporting the Store Manager. This role focuses on providing the best possible service to customers while nurturing a healthy working environment where all are welcome.
Responsibilities
- Lead and motivate your team to deliver top-notch customer service and maintain operational excellence.
- Promote and embody company values, serving as an ambassador for our brand and championing company culture.
- Oversee daily shop operations, directing employee tasks, managing workflows, and maintaining high standards during opening and closing.
- Implement business strategies by assigning roles and tasks, managing stock, budgets, and profit & loss to meet organizational goals.
- Ensure compliance with health and safety regulations and legal policies, including HACCP protocols.
- Monitor and analyze sales performance, track staff performance, and provide necessary feedback and training.
- Maintain accurate timekeeping and personnel records, and manage shop finances with prompt bookkeeping.
- Plan and manage staff rosters, ensuring adequate coverage and efficient scheduling for the shop.
- Maintain effective communication with team members and senior management, creating a positive work environment.
Skills and Qualifications
- Minimum of 5 years\’ experience managing teams of 10 or more people.
- Confident leadership skills to motivate and challenge others to deliver excellence.
- Strong commercial acumen with a proven track record in driving operational standards across the shop.
- Previous experience in rota planning and managing team.
- Excellent team-building and leadership skills with a focus on delivering exceptional customer service.
- Ability to make independent decisions in a busy, customer-focused environment.
- Experience with understanding and creating planograms.
- Strong communication, interpersonal, and leadership skills for effective interaction across departments.
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