Customer Service Advisor

Job description

Excellent new opportunity for an Insurance Customer Service Advisor to join a growing insurance business in Tuam. The position is permanent office-based role and has a salary of up to €32,000 with excellent benefits on offer.

Tasks and Responsibilities:

• Tasked with fostering new business growth across diverse personal insurance categories: motor, home, farm, van, health, and marine.
• Efficiently manage policy queries and adjustments to meet clients\’ evolving needs.
• Play an essential role in ensuring client retention throughout the annual renewal cycle.
• Handle day-to-day administrative tasks associated with personal lines policies.
• Proactively spot cross-selling opportunities by understanding clients\’ insurance needs.
• Ensure exceptional client experiences, whether face-to-face or over the phone.
• Collaborate effectively and demonstrate flexibility to support team objectives.
• Ensure mandatory compliance with regulatory standards such as CBI, CPC, GDPR, and internal policies.

Experience and Qualifications:

• Experience and knowledge in a personal insurance environment.
• APA/CIP qualification or working towards.