Customer Service Advisor

Job description

We are seeking a customer-focused Customer Service Advisor to join a busy and supportive team. This role is responsible for delivering excellent customer service, processing orders, managing enquiries, and supporting internal teams to ensure a seamless customer experience. It is an excellent opportunity for someone looking to develop their career within a growing organisation.

Responsibilities

• Respond to customer enquiries via phone, email, and online channels in a professional and timely manner.
• Assist customers with product information, order processing, and general account queries.
• Process customer and sales team orders accurately and efficiently.
• Monitor outstanding orders and follow up on backorders and delivery updates.
• Provide customers with information relating to stock availability, pricing, and delivery schedules.
• Support the sales and administration teams with day-to-day operational activities.
• Process online payments and maintain accurate customer and order records.
• Log and manage service requests, warranty enquiries, and spare parts orders.
• Liaise with internal departments to ensure customer issues are resolved effectively.
• Maintain accurate records and update internal systems as required.
• Work collaboratively with colleagues across the business to support customer satisfaction and operational efficiency.
• Assist with additional administrative and support duties as required.

Skills & Experience

• Previous experience in a customer service, administration, retail, or customer-facing role would be advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• High level of attention to detail and accuracy.
• Positive, professional, and customer-focused approach.
• Ability to work independently and as part of a team.
• Strong problem-solving skills and a proactive attitude.
• Good IT proficiency, including Microsoft Office applications.
• Willingness to learn, develop new skills, and take initiative.
• Experience using order processing or CRM systems would be beneficial but is not essential.