Customer Service Agent

Job description

We are currently recruiting a full time Customer Service Agent to join a busy and supportive administration team at a leading provider of homecare services, supporting thousands of customers across the Republic of Ireland and Northern Ireland.

Key Responsibilities:

• Handle patient and healthcare professional queries in a dynamic, customer-focused environment

• Coordinate with internal departments and external contacts to resolve delivery-related issues

• Process orders and support field staff using a bespoke internal database

• Consistently meet and exceed service level targets

• Provide general administrative support as needed

Ideal Candidate Profile:

• Previous experience in a similar customer service or healthcare-related role

• Excellent telephone manner and strong attention to detail

• Strong computer skills, particularly in Microsoft Word and Excel

• Organised, with the ability to prioritise workload effectively

• Flexible, with a positive attitude and strong communication skills

• Customer-focused and solutions-oriented