Customer Service Co-Ordinator

Customer Excellence Co-Ordinator

This is an excellent opportunity for the right candidate with superb salary and benefits including pension, bonus and healthcare

Reporting to: Marketing and Sales Services Manager

Location: Dublin 12

Duration: Full – time (35 hours per week)

Key Expectations:

Customer Daily Activities

• Professionally manage customer queries received.
• Manage the service fulfilment process to ensure deliveries are made on time.
• Proactively follow up and provide customers with feedback and updates on orders, delays, and backorders.
• Ensuring all returns, debits and credits are processed efficiently and providing the customer with a resolution.
• Efficiently process customer orders received.
• Process consignment stock for the company Channel.
• Actively monitor and process quotation requests received from Salesforce and emails from the customers and then process the SAP Quotations.

Customer Support

• Adopt a customer centric approach to resolve customers\’ queries and answer customers\’ questions using the business and product knowledge provided.
• Respond quickly and accurately to customer queries, quotations, and all other requirements that a customer requests.
• Identifying and assessing a customer\’s needs to ensure they are satisfied.
• Maintain a positive attitude and calmly respond to customers\’ requests.
• Continuously learn and actively seek product and business knowledge that will enable you to provide the best customer support.
• Be the voice of a brand and foster strong relationship between the business departments and our customers.

Additional

• Fulfilment of additional administration and sales support as required.
• Back up other team members during annual or sick leave as required

Requirements:

• SAP experience is essential to the role.
• The ability to prioritise and multitask, with excellent time management skills.
• Strong interpersonal skills including active listening.
• The capacity to remain calm and polite under pressure, especially when dealing with customer queries.
• Listening to the customer and being patient and attentive.
• Excellent organisational skills.
• Good team working skills.
• Familiarity with CRM (Salesforce.com) systems and practices.
• Willing to travel for Business in Ireland where required.
• Consistently exhibits behaviour and communication skills that demonstrate the company\’s commitment to superior customer service,