Customer Service Representative

Job description

Are you passionate about delivering outstanding customer service and building strong relationships with healthcare professionals?

We are seeking a dedicated Customer Service Representative to join a growing team supporting customers across the UK and Ireland.

This role is based in Citywest on a 6-month contract.

Key Responsibilities

• Provide professional customer support by phone, email, and (in the future) an online ordering portal.

• Process customer orders and enquiries accurately and within deadlines.

• Monitor and track delivery schedules, resolving any issues with outstanding deliveries.

• Record, escalate, and resolve customer complaints efficiently.

• Collaborate closely with operations, logistics, sales, and finance teams to ensure seamless service.

• Share information with customers regarding product offerings, promotions, and services.

• Support internal teams by reducing administrative workload on sales.

• Demonstrate a strong customer focus both internally and externally.

• Contribute to continuous process improvements and cross-functional initiatives.

• Take on Super User or Specialist tasks once fully trained.

Skills & Experience

• Previous experience in customer service, internal sales, or contact centre roles.

• Proficiency with ERP systems (e.g., SAP, Oracle) and CRM platforms (e.g., Salesforce).

• Strong communication and problem-solving skills.

• Ability to work effectively in a team-oriented, fast-paced environment.

• Healthcare or medical device industry experience is an advantage but not essential.

Important Information

• This is a 6-month contract role based in Citywest, Dublin.

• Only candidates with full right to work in Ireland and relevant experience will be contacted.