Customs Office Supervisor

Customs Office Supervisor

An excellent opportunity to step into a supervisory role within a large and well-established customs clearance operation. This position suits an experienced customs professional keen to progress their career while working in a collaborative, supportive team environment. You will play a key role in guiding a high-performing data entry team handling significant declaration volumes in a fast-paced setting.

N.B Due to location – own car is essential

The Role
As Customs Office Supervisor, you will combine hands-on customs expertise with people leadership. You will support daily operations, plan resources, resolve issues as they arise and act as a key point of escalation, ensuring the smooth flow of declarations.

Key Responsibilities

• Support the Clearance Manager and Supervise with daily task planning and team coordination
• Act as the first point of escalation for operational or customs-related issues
• Lead onboarding and training of new team members
• Review and improve processes to increase efficiency, enhance performance and reduce duplication
• Implement and manage customer authorisations, ensuring correct clearance procedures and ensure accuracy of customs data entered
• Ensure internal processes and compliance requirements are consistently followed
• Build strong knowledge of customer requirements to ensure effective service delivery
• Work closely with operational teams to ensure timely and correct information flow
• Attend meetings and training sessions as required
• Produce customs and ad-hoc operational reports
• Provide hands-on support and cover within the team when needed

Skills & Experience

• Minimum 3 years experience in customs procedures and compliance is essential
• Strong interpersonal skills with the ability to support and improve team performance – prioritise, delegate and plan workloads
• Highly organised with excellent attention to detail
• Comfortable working in a high-volume, deadline-driven environment
• Proactive approach with a strong sense of ownership and accountability
• Clear verbal and written communication skills
• Flexible, adaptable and solution-focused
• Previous supervisory or team-lead experience is an advantage

Benefits

• Career development opportunities
• Five weeks of annual leave
• Bonus Scheme
• Pension scheme
• Service awards and benefits