Customs Office Supervisor – Logistics

Customs Office Supervisor – Dublin North

Hours of work: 10am – 7pm Monday to Friday

Salary: €45,000 – €47,000

On behalf of our client, we\’re seeking a Customs Office Supervisor to support a high-volume customs clearance department processing over 100,000 declarations annually.

Based in Dublin North, this role will oversee and guide a centralised customs team while coordinating with regional operations. You\’ll ensure compliance, manage workload distribution, and maintain smooth daily operations in a busy environment. Strong people management and customs knowledge are essential.

A dynamic opportunity in the logistics industry with excellent career progression opportunities and package on offer.

N.B Due to location – own car would be essential

Duties and responsibilities:

• Supervise and support the Data Entry team on daily tasks, activities, and queries and provide cover as necessary.
• Act as point of escalation for issues within the department.
• Onboarding and training of new staff.
• Delegate declaration assignment in timely and fair manner to meet business timelines.
• Review processes and procedures to maximise efficiency and eliminate duplication.
• Design, document and implement new processes.
• Manage and implement customer authorisations ensuring correct clearance procedures are followed.
• Ensure company processes and procedures are adhered to.
• Identify new process flows and methods of working to enhance processes, team, and business performance.
• Develop intimate knowledge and gather data of specific customer requirements to ensure effective and efficient delivery of tasks.
• Ensure accurate input of Customs data into management system.
• Actively participate in team performance reviews, providing constructive feedback and coaching.
• Liaising and collaborating with operational teams to ensure correct information available in a timely manner and attending meetings as necessary.
• Generate customs reports and ad hoc reports.

Skills Requirements:

• Experience of Customs procedures and requirements is essential.
• Previous experience in a Supervisory role.
• Strong interpersonal skills with ability to manage an improve team performance.
• Methodical with excellent attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Ability to prioritise tasks and delegate workload.
• Proactive and responsible, taking personal ownership of tasks and solutions.
• Strong verbal and written communication skills essential.

What our client offers:

• Career development opportunities
• Five weeks of annual leave
• Bonus Scheme
• Pension scheme
• Service awards and benefits