HR Advisor

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Job description

Excellent opportunity for an HR Advisor to join a well-known HR services provider based in Dublin 3. This is a permanent office-based role, Salary is Depending on experience There are also excellent benefits including a pension.

Tasks and Responsibilities:

  • Keeping your personal knowledge of HR and Employment Law and best practice continually up-to-date by referring to Company training and updates.
  • Achieving measured set KPIs to support all clients with high-quality advice in a productive manner within set SLAs. You will predominantly deliver advice by telephone, with additional interactions through email and video conference.
  • Actively owning cases from start to finish, building rapport and relationships with clients on each interaction.
  • Logging all advice accurately onto our bespoke internal system, taking ownership and responsibility for ongoing cases.
  • Providing clients with supporting information/documentation to assist them in the advice provided.
  • Ensuring that the advice given is consistent with the client\’s HR documentation and internal policies.
  • Following internal protocols for managing and escalating cases where applicable.
  • Effectively managing a changing portfolio of on-going and complex client cases through the provision of guidance and support to the client.
  • Presenting HR and employment law training to client and non-client groups via video conference or in person.
  • Being flexible and adaptable in order to ensure that the client\’s service is always of a high standard.
  • Offering clients options regarding the take up of other products we provide and making recommendations accordingly.
  • Assisting other departments when required, particularly the HR Consultancy department in the provision and updating of employment contracts and handbooks.

Skills and Experience:

  • Extensive knowledge of employment law and HR best practices. (minimum 1 year)
  • Exceptional communication skills and the ability to interact with clients in a professional and confident manner.
  • Strong written English skills with excellent attention to detail.
  • Ability to prioritize workload and work efficiently under pressure.
  • Strong organizational skills and the ability to present information accurately.
  • Proficient in word processing.
  • Highly detail-oriented.

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