HR Manager

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Job description

HR Manager

Our Client, an award winning, leading provider of HR advice and services is seeking a Hr Manager to work in their Dublin office

Benefits include :

25 days annual leave

Pension

Healthcare

Life Insurance

Profit Share Scheme

Job Purpose

To work as part of the Advice team, taking ownership of the support given to clients and working with the Advice Operations Manager to grow and develop the service.

Job Overview

The HR Manager role requires you to take ownership of the advice service and involves you providing the clients with legally compliant advice as well as delivering the HR documentation service.
Working with the Business Development Managers to grow the service, forming strong relationships
and providing legally compliant advice.

Main Responsibilities

  • To provide telephony Employment Law and HR advice to clients.
  • To ensure that personal knowledge of HR and Employment Law and best practice is continually updated.
  • To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
  • To provide clients with supporting information/documentation to assist them in the advice provided where applicable.
  • To review client documentation and provide advice accordingly, taking their internal terms and conditions into account and offering critique support.
  • To deliver the service ensuring clients receive compliant bespoke documentation in line with set SLAs.
  • To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services.
  • To follow internal protocols for managing and escalating cases where applicable.
  • Drive an increase in referrals to the team through identifying opportunities and establishing need.
  • Drive an increase in usage of the services including but not limited to the telephone advice line and app.
  • To support with reviewing content and ensuring relevant documentation is up to date.
  • Maintain and create FAQ or any knowledge base.
  • To support BDMs providing advice to prospective clients and new clients by telephone and email.
  • To build relationships with BDMs to increase trust and use of the service.
  • To ensure you are fully updated on products and additional services to drive referrals and engagement with other services which aids retention.

What you bring to the team

  • A \”can-do\” attitude, a thirst for knowledge and the ability to communicate effectively within the team.
  • Ability to work in a fast-paced environment.
  • A dynamic and flexible approach, as well as the ability to work under pressure.
  • Practical experience.
  • A willingness to develop your career as a HR professional.
  • An enthusiasm for generating new business referrals.
  • Ability to learn, research and interpret law quickly and effectively.
  • Ability to prioritise and work unsupervised as required.
  • Ability to work to deadlines.
  • Excellent communication and written skills.
  • MS Office knowledge and experience.

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