Key Account Manager

Job description

Key Account Manager

Our client, a market leader in logistics, is seeking a motivated and customer-focused Key Account Manager to join their warehouse office in Dublin 11.
This is a fantastic opportunity to manage strategic client relationships, ensure smooth warehouse operations, and deliver exceptional service in a dynamic and fast-paced environment.

About the Role

As the Key Account Manager, you will play a pivotal role in managing key client relationships, overseeing warehouse operations, and driving customer satisfaction.

Your ability to balance strategic account management with hands-on operational support will be critical to success in this role.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships with key clients, acting as the main point of contact.
• Customer Satisfaction: Address client needs and concerns promptly, ensuring a high standard of service.
• Operational Coordination: Work closely with warehouse and logistics teams to ensure efficient storage, transportation, and product handling.
• Issue Resolution: Address and resolve any challenges related to warehouse operations, deliveries, or quality swiftly and effectively.
• Scheduling & Logistics: Coordinate with logistics companies, delivery drivers, and suppliers to manage stock receipts and dispatch schedules.
• Stock Management: Ensure accurate processing of customer stock receipt documentation and maintain the warehouse stock management system.
• Order Fulfillment: Allocate stock, prepare picklists, and issue dispatch documentation in line with customer orders.
• Administrative Support: Manage the 24-hour schedule, respond to client queries, and assist with office duties as required.

What Our Client Is Looking For

• Experience: A background in account management or a related role, ideally in logistics or warehouse operations.
• Relationship Building: Strong interpersonal skills with the ability to establish trust and rapport with clients and team members.
• Organisational Skills: Exceptional attention to detail and the ability to manage multiple priorities effectively.
• Problem-Solving: A proactive approach to resolving client and operational issues.
• Technical Proficiency: Familiarity with warehouse management systems and Microsoft Office Suite.
• Flexibility: A willingness to adapt to changing demands in a fast-paced environment.

Why Join Our Client?

• Be part of a thriving business specialising in logistics.
• Enjoy a supportive, team-oriented work culture.
• Competitive salary and opportunities for growth.