Motor Claims Agent

Job description

Fantastic new role for an experienced Motor Claims Handler to join a small, close-knit team in Dublin 18.

Permanent
Salary up to €60,000 DOE
Hybrid working
Additional benefits

Responsibilities

• Providing guidance and support to claimants throughout the lifecycle of their claim.

• Managing your own caseload efficiently to meet deadlines, while maintaining excellent customer service standards.

• Reviewing claim details submitted by policyholders to assess compliance with policy terms.

• Utilizing your technical knowledge to develop and implement effective claim handling strategies tailored to each case, including investigations, liability assessment, quantum, fraud detection, negotiation, and other relevant considerations.

• Collecting and documenting accurate information consistently throughout the investigation process.

• Keeping claims files comprehensive and up to date.

• Liaise with solicitors and other legal or claims professionals to negotiate claim settlements to a positive resolution where appropriate.

• Focusing on controlling claim costs while balancing customer satisfaction and regulatory requirements.

• Handling provider bordereaux processing, such as windscreen repairs, car rental, and motor assessor invoices, when applicable.

• Operating within agreed authority levels.

Experience and Qualifications

• Collaborate effectively with internal teams including underwriting and compliance, and learn from their expertise.

• Work closely alongside senior management, benefiting from their extensive industry knowledge.

• Partner with external specialists to secure successful claim resolutions and deliver excellent customer service.

• Become a key member of a growing organisation.

• We actively support professional qualifications and celebrate the achievement of APA, CIP, MDI, and ACII designations.