Motor Claims Handler

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Job description

An exciting new opportunity for an experienced Motor Claims Handler to join a well-known insurance brand in Dublin 16.

  • Permanent
  • Salary €45,000 – €50,000 DOE and Qualifications
  • Fifty percent hybrid working available after training.
  • Excellent benefits package including Pension & Healthcare

Task & Duties

  • Providing excellent customer service for customers whilst ensuring all critical data is captured at notification stage as accurately as possible.
  • Managing all incoming communication proactively to ensure the early and cost-effective resolution of all claims.
  • Dealing with all incoming correspondence from claimants, assessors, garages, solicitors, and other interested parties to ensure that there is no escalation of claim duration and duration related costs i.e. escalation/car hire.
  • Desktop investigations of claims at the initial stage and where possible decide on and confirm indemnity and liability.
  • Negotiating settlements of claims in a professional and fair manner with all interested parties.
  • Managing an assigned workload of claims through to final settlement
  • Reporting to Claims Manager with any changes in the complexity of claims, ensuring they are identified and dealt with appropriately.
  • Conducting regular file and reserve reviews ensuring service standards/quality are in accordance with agreed SLA\’s.
  • Managing personal performance targets to ensure all personal and team targets are met.
  • Performing such duties as management may require from time to time.

Experience and Qualifications

  • A minimum of two years claims handling is essential.
  • APA/Grandfathered status, ideally working towards CIP.
  • Customer-focused and ability to agree \’win-win\’ situations.
  • Awareness of Underwriting Principles and applicable legal and liability knowledge, claims regulations, compliance (CPC) & motor legislation.
  • Methodical & structured approach to work demonstrating good critical thinking skills.
  • Excellent negotiation and decision-making skills.
  • Ability to work on own initiative.
  • Flexible with the ability to manage and prioritise the workload to fully deliver on objectives.
  • Excellent communication & telephone skills
  • The ideal candidate will be a team player with a positive attitude, be proactive and highly motivated.

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