Operations Director

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Job description

Excellent opportunity for an Operations Director of soft services to join an international Facility Management company based in Swords, North Dublin. This is a permanent hybrid position with a salary of up to €115,000 available. The salary can sometimes be higher for the ideal candidate and there are also excellent benefits available too.

Due to continued growth within the business, we are hiring an additional Operations Director for our Soft Services Division.

As part of the Irish Senior Leadership Team (SLT) you will play a key strategic role in helping shape our growth agenda. Reporting directly to the MD of Ireland you will have overall accountability for providing exceptional service to our clients and ensuring operational excellence across our client portfolio. Leading a team of Operations Managers to manage client & contractual relationships in a commercial manner ensuring compliance with the companies policies and values.

The Job:

  • As part of the Irish SLT work to develop & deliver our long-term strategic plan and deliver on all country KPIs
  • Lead and drive a strategy of growth and retention of new and existing business through the development of long-term client relationships.
  • Work with the sales team to develop financially sound bids to ensure we deliver on our commitments to clients and deliver our KPIs.
  • Development of strategic matrix client relationships that go beyond day-to-day points of contact for all accounts.
  • Deliver EBIT across your client base by leading the Operations Managers in delivery of their financial targets.
  • Implement senior client review process to identify additional sales opportunities.
  • Drive and implement strategies to attract, develop, & retain key talent to deliver business requirements. Create a positive open culture and lead by example in this regard.
  • Ensure you continually develop, implement, and monitor activities that will enhance team development and engagement and retention.
  • Communicate strategy to team and ensure that improvements are implemented to maximise performance and customer satisfaction.
  • Develop and maintain relationships with internal and external stakeholders.
  • Provide operational insight alongside strategic plans to grow EBIT and deliver customer satisfaction.
  • Align to all central functions to enhance existing service offers, & drive service initiatives to your team and your clients.
  • Review, implement and action client & employee feedback surveys.
  • Challenge and continually review how we work and operate to drive improvements and best practice.
  • Challenge existing team structures and have a flexible organisation to meet client\’s needs.
  • Build cross‐sector and cross‐functional relationships to enhance business efficiencies.
  • Taking reasonable care for your own health and safety and that of others who may be affected by what they do or what they fail to do.
  • Ensure that sites under your control are implementing all relevant QHSE procedures.
  • Monitor and review QHSE incidents and corrective and preventative actions in all sites under their control.
  • Review business performance and ensure delivery of KPIs in line with country & sector budgets.
  • Demonstrate commercial value as part of the leadership team and cultivate strong cross functional relationships, whilst leading by example in terms of energy, drive & passion to create a winning culture.

Experience and Qualifications:

  • 10 yrs. + in senior leadership roles.
  • BSc in Management or relevant third level qualification.
  • Clear ability to lead large teams including senior operations managers.
  • Positive leadership behaviours which drive inclusion & cultural change
  • Ability to cultivate strong and lasting client relationships that can with stand change.
  • Record of delivering financial KPIs year on year.

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