Operations Manager Hard Services

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Job description

Our client, a leading facilities management company, with operations across Ireland, Europe and UK are looking to hire a hard services Operations Manager. Award winning both in industry as well as having multiple workplace excellence awards with various reward and recognition schemes and strong learning and development programmes along with a host of employee benefits. This is an excellent opportunity for someone looking to advance their career in one of Irelands top companies.

Key responsibilities:

  • Lead and manage a team of subcontractors and mobile maintenance technicians. This will include conducting one to one meeting and reviewing productivity, checking compliance to contract specific KPI and using performance management to maintain or improve daily, weekly and monthly objectives.
  • Act as key client liaison, compiling and presenting reports, and handling escalations with technicians and sub-contractors.
  • Ensure full-service delivery meets SLA and KPI requirements, working closely with Service-desk and Planned Maintenance Teams.
  • Oversee QHSE, HR, and Finance policies, providing leadership and accountability.
  • Conduct cost analysis for FM and projects, perform risk assessments, and advise on maintenance techniques.
  • Visit sites for accurate work quotes and challenge existing delivery models to develop new ones.
  • Maintain industry awareness, contribute improvement ideas, and manage team performance issues.

About you:

  • Experience working within the Facilities Management or Service Industry
  • Relevant third level qualification.
  • Minimum 5 years\’ experience in a technical FM business including compliance and H&S Management
  • Proven experience liaising with clients from a technical standpoint.
  • Ability to provide costing build up based on labour, material and relevant contracted rates.
  • Comfortable managing a multi-site nationwide portfolio in a fast-paced environment.
  • Ability to present proposal, both internally and externally, in a professional manner and with a full understanding of the delivery solution put forward; including validation of innovation or cost savings put forward.
  • IT literate, with a good knowledge of Microsoft office packages, with the ability to generate, interpret and extract data from reports



10% bonus

Car allowance OR company branded vehicle and fuel card

Laptop and phone


    • 25 days annual leave
    • Employer pension contribution
    • Single cover healthcare
    • Annual leave purchase scheme (buy up to 5 extra days per year)
    • Free virtual GP service
    • Access to Employee Assistance Programme (EAP)
    • Mi Recognition (rewards from €25 – €250)
    • Talent Referral Scheme (earn €100 – €3000 for referring a friend)
    • Long service awards (ranging from €50 – €300)
    • Mi Deals (savings at high street stores)
    • Non-contributory life assurance scheme
    • Bike2Work Scheme
    • Tax Saver Scheme
    • Learning and development (access to 200 courses on our L&D platform)

This is a fantastic opportunity to join a dynamic team, deliver exceptional service, and drive growth. Apply now to discuss the role further with one of our recruitment experts!

Apply now

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