Service Technician

Job Title: Service Technician

Job Summary:

The Technician will be responsible for the installation, servicing, and removal of medical and medicinal products for patients and service users. This includes offering comprehensive instructions on the proper use of the products, providing ongoing support, and ensuring the equipment\’s effective operation throughout its use with patients. The role involves working both independently and as part of a team to enhance patient care through excellent customer service.

Key Responsibilities:

• Install and maintain medical oxygen and ventilation equipment for patients in private homes and hospital environments.
• Deliver training and technical support to patients, families, and healthcare professionals regarding the correct usage and maintenance of equipment.
• Provide thorough product knowledge to both the private sector and hospital staff, ensuring full understanding of the medical devices.
• Offer after-hours support to patients on a rotational basis.
• Ensure accurate and timely installation, servicing, and, when required, removal of equipment, adhering to safety and compliance regulations.
• Maintain detailed records of service calls and ensure follow-up actions are completed efficiently.
• Occasionally travel to cover other regions within the country as necessary.

Requirements:

• Education & Experience:
• Prior experience in a field-based technical sales or technical support role is highly desirable.
• Experience in technical repairs with a strong attention to detail.
• Excellent verbal and written communication skills, capable of explaining complex technical concepts to non-technical users.
• Competencies:
• Full, clean driving license for at least 2 years.
• Strong technical aptitude and familiarity with IT systems and software.
• Excellent organizational skills, with the ability to prioritize tasks effectively.
• Ability to work under pressure while maintaining high-quality service.
• Self-motivated with a proactive approach to problem-solving and customer service.
• Strong interpersonal skills and ability to build rapport with patients and healthcare professionals.
• Flexibility and willingness to take on varied tasks as required.

Other Requirements:

• Good geographical knowledge and willingness to travel as needed to support other regions.
• Commitment to delivering a high standard of patient care and improving lives through exceptional customer service.