Store Operations Manager

Job description

We are seeking an accomplished and driven Store Operations Manager to lead and inspire a team to excel in a dynamic retail environment. This role demands a customer-focused and commercially minded leader who thrives on empowering their team and delivering exceptional results.

As a Store Operations Manager in the organization, you will oversee both day-to-day operations and long-term strategic initiatives, ensuring the store achieves and exceeds its performance goals. You will foster a positive and collaborative work culture, championing our values and creating an environment where your team feels supported and motivated to succeed.

This is a remarkable opportunity for a motivated professional with a strong background in retail leadership to make a significant impact in a growing and ambitious company.

Responsibilities

• Act as an ambassador for the brand, promoting and embedding our culture and values throughout the team.
• Lead by example, delivering outstanding customer satisfaction through exceptional service and inspiring your team to do the same.
• Ensure full compliance with company policies and Health & Safety guidelines.
• Coach, mentor, and guide team members, providing hands-on support and fostering professional growth to drive engagement and productivity.
• Take ownership of store performance, analyzing sales data across product categories to ensure targets are consistently met or exceeded.
• Implement strategic initiatives, leveraging individual team members\’ strengths to maximize output and achieve business goals.
• Manage operational plans, including stock control, budgeting, and profit and loss monitoring.
• Maintain open communication channels between the store team and senior management, providing updates, addressing challenges, and offering constructive feedback.
• Proactively resolve team issues, continuously seeking to improve processes and overall store efficiency.

Skills and Experience

• At least five years of proven experience managing teams of 10 or more in a fast-paced retail environment.
• A confident, motivational leader who excels in driving team performance and maintaining high operational standards.
• Experience in rota planning, budgeting, and anticipating future staffing needs based on forecasts.
• A commitment to delivering exceptional customer service, ensuring every interaction leaves a positive impression.
• Ability to make effective decisions in a dynamic and fast-moving environment, prioritizing customer needs.
• Knowledge of planogram development and execution, optimizing store layouts to maximize sales impact.
• Exceptional communication, interpersonal, and problem-solving skills, with the ability to interact effectively with team members and senior management.