Trade Sales Assistant

Job description

We are looking for a customer-focused Trade Sales Assistant.

You\’ll play an important part in the branch\’s success by supporting sales, assisting colleagues, and helping maintain a welcoming and organised environment.

Key Responsibilities

• Actively engage with customers to understand their project requirements and offer tailored recommendations

• Prepare detailed quotes and confirm order specifications, ensuring accuracy and clarity

• Process transactions while maintaining a high level of attention to detail

• Monitor order progress and communicate updates, managing any issues to maintain customer satisfaction

• Promote the full range of products, suggest alternatives when appropriate, and identify opportunities to increase sales

• Assist in organising stock, coordinating deliveries, and ensuring inventory is easy to locate and well-presented

• Maintain a clean, safe, and professional branch environment, supporting colleagues with daily operational tasks

• Keep up to date with product knowledge, market trends, and promotions to provide informed advice

Skills and Experience

• Experience in a customer-facing role

• Strong communication and interpersonal skills with a focus on delivering outstanding service

• Proactive, adaptable, and willing to assist in all areas of the branch

• Confident using computer systems for sales, quotations, and general administration